When U.S. consumers are calling about a hotel reservation or an airline flight, there’s a good chance a deportee in El Salvador is on the other end of the line.

Call centers are a thriving business in El Salvador. In office buildings lined with cubbies, employees sit at computers wearing a phone headset and responding to callers’ questions in clear, American-accented English. Some foreign firms, including U.S. companies, run these call centers, and they find a ready pool of English-speaking workers in the community who’ve been deported from the United States.

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CBS News: Deported From the U.S., Now Answering Your Calls